Return Policy

Our return policy is to accept unopened returns for 30 days. If 30 days have gone by since your purchase, or if the canister has been opened, unfortunately we cannot offer you a refund or exchange.  For partial order returns (say, if you have opened one, but wish to return other unopened and undamaged canisters from the same order) please contact us at

To be eligible for a return, your item must be unused and in the same condition that you received it. It should be in the original packaging or adequately wrapped, padded and boxed for its safe return trip.

Please contact us at to receive return authorization.  To authorize your return, and process any refund, we require a receipt or proof of purchase and the safe return of the product.

There are certain situations where no (or possibly only partial) refunds might be granted:

* Any item not in its original condition, is damaged for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable and authorized for return by email)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or partial refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. There is often some processing time before a refund is posted.
Then contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Special Sale items (if applicable)

Only regular priced items may be refunded, unfortunately special sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you wish to exchange it for the same item, send us an email at  You may be asked to accompany your request with photos of the packaging and product.  When you receive authorization by email then carefully pack and send your item to: Microbiome Therapeutics 5500 Prytania St., #530 New Orleans, LA 70115.


To return your product, you should first receive authorization by email and then carefully pack the return items and mail your product to: Microbiome Therapeutics 5500 Prytania St., #530 New Orleans, LA 70115.

You will be responsible for paying for shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item or that it might not be damaged in its return to our facility.